1. Who is responsible for duties and taxes on international shipments?
For international orders, the recipient is responsible for any applicable duties and import taxes upon delivery. These charges are not included in your order total and must be paid directly to Customs upon receipt of the package.
2. How much is the import duty?
Import duties vary by country and are determined by the recipient country’s tariff policies. Our international shipping is handled via Canada Post, and the customs duty amount will depend on your country’s regulations.
To help minimize import charges, we generally declare an invoice value between $20 USD and $150 USD and mark the package as a gift. However, the final duty assessment is subject to your country’s customs policies.
3. How do we help reduce your import tax?
If you have specific requirements for the declared invoice value, please contact us at [email protected]. If no instructions are provided, we will typically declare a value between $20 USD and $150 USD based on package weight and size.
4. What happens if your package encounters customs clearance issues?
If your package faces customs clearance issues, we will cover the clearance fees and provide the necessary shipping invoice for customs submission. Additionally, we will assist you in resolving the issue by coordinating with Canada Post.
Updated on 13th, May, 2025