We provide a 90-day return window, allowing you to request a return within 90 days of receiving your item.
Return Eligibility
Your item must be in its original condition to be eligible for return. This means it should be unused, unworn, with tags attached, and in its original packaging. When you contact us, please include your order number and the reason for your return.
How to Initiate a Return:
To start the return process, send an email to [email protected].
Return Address:
The return address is 9330 SAGE AVE, RIVERSIDE, CA 92503 US.
Once your return request is approved, we will send you a return shipping label and detailed instructions. Please note that returns sent without prior authorization will not be accepted.
Return Method:
You can return your item by mail.
Return Shipping Labels & Fees:
- For defective products, we will provide a prepaid return shipping label at no cost to you.
- If the return is due to personal preference, you will need to cover the return shipping costs.
- There is no restocking fee.
Exchanges:
If you wish to exchange an item, we suggest returning it for a refund and then placing a new order for the desired product.
Refunds:
After we receive and inspect your returned item, we will inform you of the approval status. If approved, we will process your refund to your original payment method within 7 business days. Please be aware that additional time may be needed for your bank or credit card company to complete the transaction.
If more than 10 business days have passed since your return was approved and you have not yet received your refund, please get in touch with us at [email protected].
Order Cancellation Policy:
If your order is canceled for any reason, such as unavailability, a full refund will be issued to your original payment method.
Contact Information:
Company: VIGILANTEYE
Email: [email protected]
Address: 9330 SAGE AVE, RIVERSIDE, CA 92503 US
Updated on 10th, Jun, 2025